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Shipping & Returns

Returns Policy

Products (in original condition) can be returned within 30 days for a full refund of the purchase price (excluding postage and handling, if paid). If you are unhappy with your purchase, please contact orders@japanmade.com.au as soon as possible. 


Purchased items can be mailed anywhere in the world – usually through Australia Post or a courier if requested. Shipping is free within Australia for retail orders of $100 or more. For retail orders less than $100 and international orders postage costs are additional to any purchase and will be determined prior to the completion of the transaction.

For wholesale orders we charge a flat fee of $20 for postage.

Please also note that the shipping rates for many items we sell are weight-based. You can estimate shipping on the shopping cart page.

We offer free shipping within Australia for orders of $100 or more.

Orders are shipped within two business days (usually one) from receipt of payment and will take up to three business days to arrive for delivery within Australia.

All international orders are sent by standard pack and track airmail unless international express post is selected and paid for at the time of order.


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